Refund, Returns & Cancellation Policy

For cancellation, return or refund enquiries, contact sales@archerywarehouse.com with your order number.

Order cancellations

Please contact us as soon as possible if you wish to cancel an order. We will confirm whether we can stop shipment. A cancellation request is not confirmed until you receive our confirmation.

Where permitted by law, approved change-of-mind cancellations made after payment has been captured and before shipment may incur a fee equal to the actual non-refundable payment-processing costs attributable to the cancelled purchase. This fee is capped at 4% of the cancelled merchandise value, excluding tax and shipping, and will be deducted from your refund.

No cancellation fee applies:

- Before payment has been captured.

- If we cancel your order or cannot supply an item.

- If cancellation results from an error by Archery Warehouse.

- If you are entitled to a full refund under applicable law, including qualifying shipping delays.

Orders that have already shipped are handled under the returns provisions below. We will not charge both a cancellation fee and a restocking fee for the same item.

Change-of-mind returns

To request a return of eligible, non-defective merchandise, contact us within 30 days of delivery. Proof of purchase or your order number is required.

Items must be unused, unworn and in resalable condition, with their original packaging, tags, accessories and documentation. Products and their retail packaging must be free from writing, added labels, damage or other markings.

Approved change-of-mind returns incur a restocking fee of $9.95 or 10% of the returned merchandise’s purchase price, whichever is greater. The fee will not exceed the purchase price of the returned merchandise.

You are responsible for return shipping costs. Original shipping charges are non-refundable for change-of-mind returns, except where required by law.

These conditions apply to voluntary change-of-mind returns and do not restrict remedies available for faulty, damaged or incorrectly supplied goods.

How to return an item

1. Email sales@archerywarehouse.com with your order number, the item you wish to return and the reason for your return. Include photographs if the item is damaged, defective or incorrect.
   
   
2. Wait for our written approval, return authorisation number and shipping instructions before sending anything.
   
   
3. Send your approved return within 14 days of receiving authorisation, unless we provide a different deadline in writing.
   
   
4. Pack the item securely inside a suitable outer shipping box. Clearly mark the return authorisation number on the shipping label. Do not write on or attach shipping labels directly to the product’s retail packaging.
   
   
5. Send the return only to the address we provide. Items from different fulfilment locations may need to be returned separately.

We recommend using a tracked shipping service and retaining proof of shipment.

Please do not send items to a manufacturer, supplier or our registered business address without instructions from us. Unauthorised returns may delay processing or be refused where permitted by law.

Damaged, incorrect or missing items

Inspect your delivery promptly and contact us as soon as possible if an item arrives damaged, is incorrect or is missing. Retain the packaging and provide photographs where possible so we can investigate.

For confirmed delivery damage or an error by Archery Warehouse or our fulfilment partner, we will arrange an appropriate replacement or refund and cover any necessary authorised return shipping. No restocking or cancellation fee applies.

Defective products and manufacturer warranties

Manufacturer warranty claims are handled according to the relevant manufacturer’s warranty terms, including its coverage, exclusions and claim process.

For a warranty claim, contact the manufacturer directly or email us for help identifying the appropriate contact and next steps. Do not send a product back without authorisation and shipping instructions.

If an item arrives defective, contact us promptly so we can assess the issue and arrange the appropriate remedy. Opening packaging or reasonably inspecting an item does not, by itself, prevent you from reporting a defect.

Manufacturer warranty procedures do not replace or limit any rights or remedies you have against Archery Warehouse under applicable law. Where we are responsible for providing a remedy, we will meet that responsibility.

Items excluded from change-of-mind returns

We do not accept change-of-mind returns of:

- Underwear.

- Worn or washed clothing.

- Treestands and safety harnesses.

- Opened bows or crossbows.

- Firearms, black powder rifles or ammunition.

- Fletched arrows that have been shot.

- Custom-made or personalised items, including custom arrows.

- Hazardous materials, flammable liquids or gases.

- Products identified as discontinued or final sale before purchase.

These exclusions do not remove rights relating to defective, damaged or incorrectly supplied goods under applicable law.

Refunds

We will notify you once your return has been received and inspected and confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method, less any applicable fees or non-refundable shipping charges described above. We aim to process approved refunds within 10 business days of receiving your return, and sooner where required by law.

Your bank or payment provider may require additional time to post the refund.

Your consumer rights

Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded or limited. Where applicable law provides greater protection than this policy, that law takes precedence.